VisitBritainDirect Terms and Conditions
Welcome to the visitbritaindirect.com website and terms and conditions for use.
This website is owned and operated by VisitBritain, a statutory body
incorporated under The Development of Tourism Act 1969 as the British Tourist Authority.
Use of this website
These terms and conditions set out the basis on which you can visit and use our
website. Please read them carefully as they contain important information. If
you do not agree to these conditions you should cease to use the website
immediately.
Before you place an order, if you have any questions about these terms and
conditions please email us at pando.world@visitbritaindirect.com.
Whilst we shall endeavour to ensure that this website is available 24 hours a
day, we cannot accept any liability if for any reason it is unavailable at any
time or for any period of time.
Accuracy of Information
Our website includes descriptions of products and services sourced from third
party suppliers. Some suppliers may have additional terms and conditions relating
to their products and services and we will bring these to your attention.
Please read any additional terms and conditions before completing your purchase.
Whilst VisitBritain tries to ensure the accuracy of product
descriptions and prices, we cannot accept responsibility if this is not the
case and VisitBritain disclaims all warranties, express or implied, as to the
accuracy of the information contained in any of the material on this website.
VisitBritain shall not be liable for any loss or damage which may arise from
the use of any of the information contained on this website or from any
inadequacy of this website to meet your requirements. Orders will only be
accepted if there are no material errors in the description of the goods or
their prices as advertised on this website. All items are subject to
availability. Please note that some items are available only for non UK residents.
We will inform you as soon as possible if the goods you have ordered are not available.
Privacy Policy
VisitBritain is committed to protecting your privacy as a user of our website
and the confidentiality of any personal and transactional information is protected
to the highest standards.
Any personal information which you provide to us or which is
available to us from which we can identify you is held in accordance with our registration
under the Data Protection Act 1998 and will be used only for the following purposes:
- Processing your orders
- To supply website content and advertisements to you
- To administer this website
- If you consent, to notify you of products and services which may be of interest to you
When you enter this website we will use cookies. Cookies are small pieces of information which
enable our website to store information on your computer. We use cookies to keep track of your
current shopping session and to personalise the website according to your requirements. If you
do not wish to accept new cookies or wish to disable cookies altogether, you can set your browser
accordingly using its menu bar. However our website will then be unable to offer you a personalised service.
When you place an order online you will be given the option of being notified by post or e-mail about products,
services and promotions which we think may interest you. If you do not wish to be contacted for such purposes
remember to tick the opt-out box. You may unsubscribe from our contact list at any time by pressing the
“unsubscribe” button on any e-mail communication or by contacting us at
pando.world@visitbritaindirect.com.
Third Party Links
We have placed links on this website to other websites which you may wish to visit. VisitBritain does not review
or endorse those websites and has no control over their content. Therefore we can accept no liability if you visit
those websites.
Orders
You place the order for your products on our website by pressing the Confirm button. You are able to correct errors
in your order up to that stage in the ordering process. We will contact you by e-mail to confirm receipt of your order
and to confirm your order details. Our acceptance of your order will take place upon despatch of the goods ordered.
Prices
The prices payable for the products and services are those quoted on this website. Delivery and handling costs will
be charged and these amounts will be given when completing your order at the checkout. VisitBritain reserves the
right to change prices without notice whether such changes are related or not to alterations in exchange rates.
Expiry Date on Payment Card
Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order as that
is the point at which payment is taken. If the payment card has expired we will be unable to take payment and fulfil
your order.
Change or Cancellation of your order
You may change your order only before it is despatched.
You have the statutory right to cancel your order for a refund within seven working days after the day on which you
receive the goods. If you wish to cancel an order please contact
pando.world@visitbritaindirect.com
between 0900 and 1700
hours quoting your order number. Please note that restrictions may apply to certain tickets so please refer to the
refund conditions below and make sure you check the terms and conditions for the item you wish to purchase.
We regret we are unable to offer refunds on downloadable products, such as MP3 tours.
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided
it is in fully resaleable condition. Returns should be made in original, undamaged packaging within 14 days of
receipt of your goods. Refunds are subject to receipt by us of the returned goods and will be made to the credit,
debit or charge card used as payment for the original order. Please allow 2 weeks for the adjustment to your account.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse
a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your
statutory rights.
We are happy to refund returned goods provided they are returned by Royal Mail in an unused and complete condition
to the following address:
VisitBritain London
1 Palace Street
London SW1E 5HE
Insurance
We recommend that you obtain appropriate insurance to cover any costs arising from late cancellation of your
order due to unforeseen circumstances as we are unable to offer refunds in this case.
Refund Conditions
Please note that the following conditions apply depending on which product you are returning.
Vouchers
Vouchers may be cancelled by sending an email to
pando.world@visitbritaindirect.com.
As soon as you cancel your email voucher it will become void and non-redeemable.
Transport Tickets (ie BritRail Passes, Travel Cards, Oyster Cards, Touring Passes and Tickets)
Refunds are limited to completely unused and invalidated passes or tickets. No refunds will be granted
on partially used passes or tickets. All unused passes and tickets must be returned within seven days
of receipt and before their start date. No refunds will be given on reservation fees. The supplier’s
administration fee of 15% of the gross value of the pass or ticket will be charged for all returned passes and tickets.
Certain ticket categories may have special conditions which do not permit changes or cancellation.
Downloadable MP3 Files
We regret we are unable to offer refunds on these products.
Postage and Packing Costs
Postage and packing costs incurred in order to receive or return your order will not be included as part of the
refund unless the product is returned because it is faulty.
Delivery
All deliveries are by post unless alternative arrangements have been made. Information on the time of delivery
is non-binding unless an exceptional delivery time has been agreed eg. by express.
VisitBritain does not guarantee that all products are deliverable all the time. Should one or more products
not be deliverable you will be informed as soon as possible.
Please contact VisitBritain with your order number to hand if an incorrect product has been delivered.
The product will be exchanged with the correct goods as long as they are available. Otherwise a refund
will be given for the full purchase price.
International Use
VisitBritain makes no promise that any products or services offered on this
website are appropriate for use in other locations. If you chose to access this
website from locations outside the United Kingdom you are responsible for
compliance with local laws.
Law and Jurisdiction
These Terms and Conditions and any contract resulting from use of this website
are governed by and shall be construed in accordance with English Law and any
disputes shall be decided only by the English courts.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS