Frequently Asked Questions

Touring Passes

Tickets

Ordering Online

Payment

Delivery

My Account


Touring Passes

What is the difference between the English Heritage Pass and National Trust Membership Card?
English Heritage and National Trust are separate organisations whose aim is to preserve historical buildings and monuments.

Why do you not offer a combination of the London Pass with the Transport TravelCard?
Such a combination is only offered by the Leisure Pass Group Ltd. in London. We have separated this in our online shop to give you more flexibility. Separating the tickets is not more expensive, but gives you the flexibility to purchase, say, a London Pass for 2 days and a transport ticket for 7 days. The transport option offered by the Leisure Pass Group Ltd. means purchasing a London Travelcard for all 6 zones. By separating this option, you have the flexibility of purchasing a ticket for zones 1-2 instead.

What is included in the London Pass?
The list of attractions is included under "Further Information" on the London Pass product page.



Tickets

Is entry to Madame Tussauds included in the London Pass?
No.

Why do I have to give a date for some tickets and not for others?
We need to have the date and time for the London Eye only. Madame Tussauds has off-peak and peak prices so we need to know your date of travel for these. Peak prices are during the summer months only. You do not have to determine your date of visit unless you are a group; groups must be pre-booked with Madame Tussauds before their visit.



Ordering Online

How can I pay?
Payment in Hong Kong Dollars can be made by credit card only. We accept Visa and MasterCard.

What is a security code?
When paying online, you will need to provide us with the security code of your credit card. You will find this on the reserve side, next to your signature. We will need the last 3 digits of your code.

How to change Browser Privacy settings to enable cookies?
For Internet Explorer, follow below steps:

  • Go to Tools menu, click 'Internet Options...'. This opens a new model window
  • Select 'Privacy' tab.
  • In Setting section, move the privacy setting slider to 'Medium'.
  • Click 'Apply' and then 'OK' buttons respectively. This closes the model window.

For Mozilla FireFox, follow below steps:

  • Go to Tools menu, click 'Options...'. This opens a new model window
  • Click 'Privacy' option. Select 'Cookies tab.
  • Check 'Allow sites to select Cookies' checkbox.
  • Click 'OK' button. This closes the model window.
Now the browser is enabled to order online with VisitBritain.



Payments

What type of cards are accepted?
Visa and Mastercard are the credit cards currently supported.

What is my security code?
The CVS security code is not your PIN number, but a code designed to make sure you are holding the card. You will find this number displayed on the back of your credit card - it is normally the last 3 digits on the signature strip.

What number format for credit card is accepted?
Valid card numbers up to 16 characters need to be entered without spaces.





Delivery

Contact Us

A: Visit Britain, 7/F British Council, 3 Supreme Court Road, Admiralty, Hong Kong.

How long will the delivery take?
If all products are available, they will be dispatched from Hong Kong within 2-5 working days of your order. Please allow up to 2-3 working days for delivery. You can track your order online at any time with your login. Tickets will arrive before books, as books could take up to 21 days.

If you choose to have tickets posted they will be delivered at least seven days before the event to the address of owner of the credit card supplied. Anything booked within 7 days of the performance/event will be available for collection at the venue from an hour before the advertised start time.

Most of our tickets can now be posted to addresses overseas. If you wish to have tickets posted to an address outside Hong Kong, please allow at least 14 days for delivery.

How much are the delivery and handling costs?
Shipping cost is HKD15.2. The handling costs will be HKD14. You will see the total amount of costs when you checkout.

Can I order even if I am leaving in the next 2 days?
We can ship by courier for next-day delivery (commercial addresses only). Please request this in the ‘Special Instructions’ box.

What is premium shipping?
Premium shipping takes 2-3 working days and it is applied across all products in your basket. Please note this price is added to your standard shipping rate.



My Account

What format should my password be?
All passwords need to be greater than 5 characters - this facilitates a more secure transaction.

What is an address reference?
This is a customer created reference name for your shipping address, for example, "myHomeAddress". If you come and purchase again you will not need to enter your address details again, you simply select it from the drop down list.

What format should my phone or fax number be?
Valid telephone and fax numbers, including area codes, up to 12 numbers in total, are accepted. Please do not enter in any spaces or hyphens between the area code and number.

What is a Wish List?
A Wish List is a selection of products that you may be interested in, but are not yet ready to purchase. By selecting the 'Add to Wish List' button for a product, your item will be stored so that you can view and choose to buy it when you next visit the shop. You can also email your Wish List to your friends and family.