Customer Support

Help

Wondering when your order will arrive? You can review and track your orders by accessing your account via the 'login' button on any of the shop pages.

If you have any questions about VisitBritainDirect products or ordering online, please visit our Frequently Asked Questions page.

If you would like information about the usage conditions for the VisitBritainDirect site, please visit our Terms and Conditions page.

If you are unable to find an answer to your question or require additional assistance, please contact us by email at hk@visitbritaindirect.com or telephone 3515 7815 (phone lines are open from 09:30 - 17:30 Monday to Friday).

Contact Us

If you have any comments or suggestions, or would like to see additional products featured on the VisitBritainDirect site, please email us at hk@visitbritaindirect.com.