VisitBritainDirect Terms and Conditions
Welcome to the www.visitbritain.hk/shop website and terms and conditions for
use. This website is owned and operated by VisitBritain, a statutory body
incorporated under The Development of Tourism Act 1969 as the British Tourist
Authority.
Use of this website
These terms and conditions set out the basis on which you can visit and use our
website. Please read them carefully as they contain important information. If
you do not agree to these conditions you should cease to use the website
immediately
Before you place an order, if you have any questions about these terms and
conditions please email us at hk@visitbritaindirect.com.
Whilst we shall endeavour to ensure that this website is available 24 hours a
day, we cannot accept any liability if for any reason it is unavailable at any
time or for any period of time.
Accuracy of Information
Our website includes descriptions of products and services sourced from third
parties. Some suppliers may have additional terms and conditions relating to
their products and services and we will bring these to your attention. Please
read any additional terms and conditions before completing your purchase. Whilst
VisitBritain tries to ensure the accuracy of product
descriptions and prices, we cannot accept responsibility if this is not the
case and VisitBritain disclaims all warranties, express or implied, as to the
accuracy of the information contained in any of the material on this website.
VisitBritain shall not be liable for any loss or damage which may arise from
the use of any of the information contained on this website or from any
inadequacy of this website to meet your requirements. Orders will only be
accepted if there are no material errors in the description of the goods or
their prices as advertised on this website. All items are subject to
availability. Please note that some items are available only for non UK residents.
We will inform you as soon as possible if the goods you have ordered are not available.
Privacy Policy
VisitBritain is committed to protecting your privacy as a user of our website
and the confidentiality of any personal and transactional information is
protected to the highest standards
Any personal information which you provide to us or which is available to us
from which we can identify you is held in accordance with our registration
under the Data Protection Act 1998 and will be used only for the following
purposes:
-
Processing your orders
-
To supply website content and advertisements to you
-
To administer this website
-
If you consent, to notify you of products and services which may be of interest
to you
When you enter this website we will use cookies. Cookies are small pieces of
information which enable our website to store information on your computer. We
use cookies to keep track of your current shopping session and to personalise
the website according to your requirements. If you do not wish to accept new
cookies or wish to disable cookies altogether, you can set your browser
accordingly using its menu bar. However our website will then be unable to
offer you a personalised service.
When you place an order online you will be given the option of being notified
by post or e-mail about products, services and promotions which we think may
interest you. If you do not wish to be contacted for such purposes remember to
tick the opt-out box. You may unsubscribe from our contact list at any time by
pressing the “unsubscribe” button on any e-mail communication or by contacting
us at
hk@visitbritaindirect.com
Third Party Links
We have placed links on this website to other websites which you may wish to
visit. VisitBritain does not review or endorse those websites and has no
control over their content. Therefore we can accept no liability if you visit
those websites.
Orders
You place the order for your products on our website by pressing the Confirm
button. You are able to correct errors in your order up to that stage in the
ordering process. We will contact you by e-mail to confirm receipt of your
order and to your order details. Our acceptance of your order will take place
upon dispatch of the goods ordered.
Prices
The prices payable for the products and services are those quoted on this
website. Delivery and handling costs will be charged and these amounts will be
given when completing your order at the checkout. VisitBritain reserves the
right to change prices without notice whether such changes are related or not
to alterations in exchange rates.
Expiry Date on Payment Card
Please ensure that the expiry date of your payment card is after the
anticipated dispatch date of your order as that is the point at which payment
is taken. If the payment card has expired we will be unable to take payment and
fulfill your order.
Change or Cancellation of your order
You have the statutory right to cancel your order for a refund within seven working days
after the day on which you receive the goods. If you wish to cancel an order please
contact hk@visitbritaindirect.com
between 0900 and 1700 hours quoting your order number. Please note that restrictions
may apply to certain tickets so please refer to the refund conditions below and make sure
you check the terms and conditions for the item you wish to purchase.
We regret we are unable to offer refunds on downloadable products, such as MP3 tours
Should you wish to return anything bought from us, we will be happy to refund or exchange
a product provided it is in fully resaleable condition. Returns should be made in original,
undamaged packaging within 14 days of receipt of your goods. Refunds are subject to receipt
by us of the returned goods and will be made to the credit, debit or charge card used as payment
for the original order. Please allow 2 weeks for the adjustment to your account.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve
the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the
refund amount. This does not affect your statutory rights.
We are happy to refund returned goods provided they are returned by Royal Mail in an unused and complete
condition to the following address:
VisitBritain
7/F British Council
3 Supreme Court Road
Admiralty
Hong Kong
Insurance
We recommend that you obtain appropriate insurance to cover any costs arising from late cancellation
of your order due to unforeseen circumstances as we are unable to offer refunds in this case.
Refund Conditions
Please note that the following conditions apply depending on which product you
are returning.
Books
You have the legal right to cancel your order within seven working days after the day on which you receive the goods.
BritRail Passes, Travel Cards and Airport Express Tickets
Refunds are limited to completely unused and invalidated passes or tickets. No refunds will be granted on partially used passes or tickets. All unused passes and tickets must be returned within seven days of receipt and before their start date. No refunds will be given on postage and reservation fees. An administration fee of 15% of the gross value of the pass or ticket will be charged for all returned passes and tickets.
Certain ticket categories may have special conditions which do not permit changes or cancellation.
Oyster Cards
We do not offer refund on Oyster Cards.
Downloadable E-vouchers
All E-vouchers are non-refundable.
Guided Tours
All guided tours are non-refundable.
Delivery
All deliveries are by Hong Kong Post registered mail unless alternative arrangements have been made. Information on the time of delivery is non-binding unless an exceptional delivery time has been agreed e.g. by express.
VisitBritain does not guarantee that all products are deliverable all the time.
Should one or more products not be deliverable you will be informed as soon as
possible.
Please contact VisitBritain with your order number to hand if an incorrect
product has been delivered. The product will be exchanged with the correct
goods as long as they are available. Otherwise a refund will be given for the
full purchase price.
International Use
VisitBritain makes no promise that any products or services offered on this
website are appropriate for use in other locations. If you chose to access this
website from locations outside the United Kingdom you are responsible for
compliance with local laws.
Law and Jurisdiction
These Terms and Conditions and any contract resulting from use of this website
are governed by and shall be construed in accordance with English Law and any
disputes shall be decided only by the English courts.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS