VisitBritainDirect Order Modifications or Cancellations

You may change your order at no extra charge before it is dispatched. An administration fee of 10% of the gross value of the products will be charged for changes requested after the products have been dispatched. No refunds for cancelled orders will be given on postage and handling fees. All products must be returned in their original condition before a refund can be given.

VisitBritain is not responsible for products which are lost, stolen, mutilated or destroyed after receipt. Refunds cannot be authorised in such cases. Travel insurance is recommended before travelling to Britain. Trip cancellation insurance is also strongly recommended.

Please note the following conditions apply depending on which product you are returning:

Books, Maps:

You have the legal right to cancel your order within seven working days after the day on which you receive the goods.

Tickets and Touring Passes:

Refunds are limited to completely unused and invalidated passes. Partially used passes will not be refunded. For a full refund, all unused passes and tickets must be returned within seven working days after the day on which you received them and before the start date. After the seven day period an administration fee of 10% of the gross value of the pass will be charged.

Transport Tickets:

• BritRail passes and tickets:
  Refunds are limited to completely unused and invalidated passes or tickets. No refunds will be granted on partially unused passes or tickets. For a full refund all unused passes and tickets must be returned within seven working days after the day on which you received them and before the start date. No refunds will be given on reservation fees. After the seven day period an administration fee of 10% of the gross value of the pass will be charged.

• Travelcards:
  For a full refund all London Travelcards must be returned within seven working days after the day on which you received them and before the start date. Partially used tickets will not be refunded. After the seven day period an administration fee of 10% of the gross value of the pass will be charged.

Certain ticket categories may have special conditions which do not permit changes or cancellation.

If you wish to return a product or cancel an order, please email us at Australia.Shop@visitbritaindirect.com. Please include your Order ID in the email, so that we can access your order details. We will email you instructions on how to return the product or proceed with your cancellation. If requested, this information can also be provided to you by phone or by post.