Customer Support

Help

Wondering when your order will arrive? You can review and track your orders by accessing your account via the 'login' button on any of the shop pages.

If you have any questions about VisitBritain Online Shop products or ordering online, please visit our Frequently Asked Questions page.

If you would like information about the usage conditions for the VisitBritain Online Shop site, please visit our Terms and Conditions page.

If you are unable to find an answer to your question or require additional assistance, please contact us by email at eurostar.usa@visitbritaindirect.com.

Contact Us

If you have any comments or suggestions, or would like to see additional products featured on the VisitBritain Online Shop site, please email us at eurostar.usa@visitbritaindirect.com or call us toll free on 1800 462 2748.